Our Commitment
wg8 treats responsible gaming as a core part of how we operate — not a footnote. We offer cricket betting, slots, live casino, and crash games to adults who play for entertainment. When gambling stops being fun, it becomes a problem, and wg8 has tools and a support team ready to help you step back.
Every account on wg8 comes with access to deposit limits, session controls, and self-exclusion. These tools are free, always available, and take effect immediately or within 24 hours depending on the type of restriction you set.
Age Policy – 18+ Only
You must be at least 18 years old to open an account and play on wg8. During KYC verification — required before your first withdrawal — we check your National ID Card (NID), Passport, or Driving Licence to confirm your age and identity. Accounts found to belong to someone under 18 are closed immediately and any funds are returned to the depositing payment method.
Note: KYC documents are reviewed within 24 hours. Submit them early so your first withdrawal is not delayed. Accepted documents: National ID Card (NID), Passport, Driving Licence.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. The following signs are worth paying attention to — in yourself or someone close to you:
- Spending more money or time gambling than you planned
- Chasing losses — placing larger bets to recover what you lost
- Borrowing money or selling items to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Hiding your gambling activity from family or friends
- Neglecting work, studies, or daily responsibilities
- Gambling to escape stress, low mood, or difficult situations
- Repeated failed attempts to cut down or stop
If two or more of these sound familiar, it is worth talking to someone. See the external support resources section below.
Self-Control Tools
wg8 provides several tools inside your account settings. You can reach them by logging in at wg8 Login, then going to Account > Responsible Gaming.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit. Once the limit is active, wg8 will decline any deposit that would exceed it. Lowering a limit takes effect immediately. Raising a limit has a 7-day cooling-off period before it applies — this delay is intentional.
Session Time Reminders
Set a reminder that appears after you have been logged in for a set number of minutes. The reminder shows how long you have been playing and gives you the option to log out. It does not force you to stop, but it makes the time visible.
Loss Limits
Set a maximum net loss per day, week, or month. When you reach the threshold, wg8 will block further bets for the remainder of that period. Reducing a loss limit is instant; increasing it requires the same 7-day waiting period as deposit limits.
Reality Check
A short pop-up that appears at an interval you choose (every 30, 60, or 120 minutes). It shows your net session result and total time played. You can dismiss it or choose to close your session.
Deposit and Session Limits — Quick Reference
| Limit Type | Scope | Takes Effect (Lower) | Takes Effect (Raise) |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | After 7 days |
| Loss Limit | Daily / Weekly / Monthly | Immediately | After 7 days |
| Session Reminder | Per session | Immediately | Immediately |
| Self-Exclusion | Whole account | Within 24 hours | Not reversible early |
The minimum deposit at wg8 is ৳500. Use deposit limits to keep your spending at a level that is comfortable for your budget — a good starting point is setting a weekly limit equal to your entertainment budget for the month.
Self-Exclusion
If you want a full break from gambling, self-exclusion blocks your account for a period you choose: 1 month, 3 months, 6 months, or 1 year. During self-exclusion:
- You cannot log in or place bets
- Promotional emails are suspended
- You cannot open a new wg8 account with the same personal details
- Any remaining balance will be returned to your bKash, Nagad, Rocket, or Upay account after verification
To activate self-exclusion, go to Account > Responsible Gaming > Self-Exclusion, or email [email protected] with the subject line "Self-Exclusion Request" and include your registered phone number.
Important: Self-exclusion periods cannot be shortened once they begin. If the exclusion period ends and you still feel at risk, you can renew it at any time from your account settings.
Account Closure
You can close your wg8 account permanently at any time. Permanent closure is different from self-exclusion — it cannot be reversed. To close your account, contact wg8 support by live chat or email. Your remaining balance will be withdrawn to your registered payment method after standard KYC checks. We will ask you a few questions to make sure closure is what you want; there is no pressure to stay.
External Support Resources
wg8 does not offer counselling directly. If you feel your gambling has become harmful, these independent resources can help:
- Kaan Pete Roi (Bangladesh): A mental health and emotional support helpline. Provides confidential listening and referrals.
- Gamblers Anonymous (GA): A peer-support programme with meetings and an online community for people who want to stop gambling.
- National Institute of Mental Health (NIMH), Dhaka: Government mental health services, including addiction support.
- Befrienders International: Emotional support for people in distress; available by email and phone.
Talking to a friend, family member, or doctor is also a valid first step. You do not need to reach crisis point before asking for help.
Protecting Minors
If you share a device with children or younger siblings, take these steps to prevent accidental access to wg8:
- Always log out after each session — do not stay logged in on shared devices
- Use a unique password that family members do not know
- Enable screen-time or parental controls on shared phones or tablets
- Do not let minors handle mobile banking apps linked to your wg8 deposits
If you suspect a minor has accessed a wg8 account, report it immediately to [email protected]. We will suspend the account and investigate within 24 hours.
Contact wg8 Support
The wg8 responsible gaming team is available 24/7 through live chat inside your account. You can also reach us by email:
When you contact us about responsible gaming, your request is treated as confidential and handled by a dedicated team member — not routed through general customer service queues.