Privacy Policy

1. Who We Are

wg8 operates the online casino and sports betting platform at wg8.team. When you create an account, deposit funds, or contact our support team, wg8 acts as the data controller responsible for your personal information. Any questions about this Privacy Policy can be sent to [email protected].

2. Data We Collect

We collect only what we need to provide and improve our service.

Account Registration Data

• Full name and date of birth
• Mobile number and email address
• Username and encrypted password
• Country and preferred currency (BDT)

Identity Verification (KYC) Data

Before your first withdrawal, wg8 requires identity verification. You will need to submit a copy of one of the following: National ID Card (NID), Passport, or Driving Licence. This document is reviewed within 24 hours and stored securely.

Financial Data

• Payment method details (bKash, Nagad, Rocket, or Upay mobile wallet numbers)
• Deposit and withdrawal transaction records, including timestamps and amounts in ৳ (BDT)

We do not store full card numbers. All payment processing is handled by our payment partners under their own security standards.

Usage and Technical Data

• IP address, device type, and browser version
• Pages visited, games played, and session duration
• Bet history, game results, and bonus usage
• App version if you use the wg8 Android app (version 3.2.8)

Communications Data

If you contact our 24/7 live chat or email support, we keep a record of the conversation to improve service quality and for dispute resolution.

3. How We Use Your Data

wg8 uses your data for the following purposes:

• Account management – creating, securing, and maintaining your wg8 account
• Payment processing – completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay; deposits credit within 2 minutes and withdrawals process within 5 minutes
• Identity verification – meeting KYC requirements before your first withdrawal
• Fraud prevention – detecting suspicious activity, duplicate accounts, and unauthorised access
• Responsible gaming – monitoring activity to identify and support players who may need a break; you can set deposit and session limits in your account settings
• Customer support – resolving issues and answering questions via our 24/7 live chat and email
• Service improvements – analysing aggregated, anonymised usage data to make the platform better
• Promotions and bonuses – sending relevant offers (only if you have opted in to marketing messages)

4. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Contract performance – processing is necessary to deliver the services you signed up for
• Legal obligation – KYC, anti-money-laundering checks, and age verification are required by applicable regulations
• Legitimate interests – fraud prevention, platform security, and service analytics
• Consent – marketing emails and push notifications; you can withdraw consent at any time in account settings

5. Sharing Your Data

wg8 does not sell or rent your personal data to third parties. We share data only in these limited situations:

• Payment processors – bKash, Nagad, Rocket, and Upay receive only the transaction details needed to complete a payment
• Game providers – JDB, CQ9, Red Tiger, Spribe, Ezugi, and Sexy Gaming receive a session token and your player ID; they do not receive your full name or payment details
• Identity verification partners – your KYC documents are shared with our verification service solely to confirm your identity
• Legal authorities – if required by law, court order, or to prevent serious harm

6. Cookies and Tracking

wg8 uses cookies and similar technologies to keep you logged in, remember your preferences, and measure how pages are used. You can control non-essential cookies in your browser settings. Blocking all cookies may prevent some features from working correctly.

• Essential cookies – session management and security (cannot be disabled)
• Analytics cookies – aggregated page-view and interaction data (opt-out available)
• Marketing cookies – interest-based messaging (requires your consent)

7. Data Retention

We keep your account data for as long as your account is active. If you close your account, we retain transaction and KYC records for a minimum of five years to meet financial reporting requirements. After this period, data is securely deleted or anonymised.

8. Your Rights

You have the right to:

• Access – request a copy of the personal data we hold about you
• Correction – ask us to fix inaccurate or incomplete data
• Deletion – request that we delete your data, subject to legal retention requirements
• Restriction – ask us to limit how we use your data while a dispute is resolved
• Portability – receive your data in a structured, machine-readable format
• Objection – object to processing based on legitimate interests, including direct marketing

To exercise any of these rights, email [email protected] with the subject line "Data Request – [your username]". We will respond within 30 days.

9. Security Measures

wg8 uses SSL encryption on all connections, stores passwords in hashed form, and restricts internal access to personal data on a need-to-know basis. Our systems are monitored continuously for unusual activity. Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact our 24/7 live chat immediately.

10. Minors and Age Verification

wg8 is strictly for users aged 18 and over. We verify age during the registration process and again during KYC. If we discover that a minor has created an account, we will close it immediately and return any funds to the payment source. If you believe a minor is using wg8, report it to [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by displaying a notice in your account dashboard at least 7 days before the changes take effect. The "Last Updated" date at the top of this page shows when the current version was published. Continued use of wg8 after the effective date means you accept the updated policy.

12. Contact Us

For any privacy-related questions or requests, reach us at: